Refund & Cancellation Policy

3.1 Free Trials

Free trials, if offered, are provided for evaluation purposes only and are non-refundable, as no payment is collected during the trial period.

3.2 Paid Subscriptions

• Paid subscriptions are generally non-refundable once the billing cycle has commenced
• Users may cancel auto-renewal at any time from the account dashboard; cancellation takes effect at the end of the current billing cycle, and access continues until that date
• No pro-rated refunds are provided for early cancellation within a billing cycle, except as set out below

3.3 Exceptions

• Duplicate or erroneous payments will be refunded in full after verification, typically within 7–10 business days
• Refunds may be issued where required by applicable consumer protection law or at LeadBee’s sole discretion in cases of demonstrable service failure attributable to LeadBee

3.4 How to Request a Refund or Cancellation

Users may request cancellation or raise a refund query by writing to support@leadbee.com with the registered account email and relevant transaction details. LeadBee aims to acknowledge such requests within 48 hours.